Frequently Asked Questions
Everything you need to know about protecting your home with BugMD.
Are BugMD products safe to use around children and pets?
Yes, BugMD products are formulated with plant-powered ingredients like essential oils, making them safe for use around kids and pets when used as directed.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return the items within 30 days of receipt for a full refund, minus shipping and handling.
Can I use BugMD products both indoors and outdoors?
Absolutely. Our solutions are designed to be versatile, providing effective pest control for indoor surfaces like baseboards and kitchens, as well as outdoor areas like patios and entryways.
How do I use the concentrate refills?
Simply pour one bottle of BugMD concentrate into your reusable spray bottle, fill the rest with water, and shake gently to mix. It is an eco-friendly way to keep your home protected.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as modern payment options like PayPal and Shop Pay.